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Return to shopFAQ
1. Orders and Payments
We accept major credit cards, PayPal, and other secure payment options as listed at checkout.
If your order has not yet been processed, you can cancel or modify it by contacting our customer service team immediately.
Shipping
Shipping typically takes 2 to 7 business days, depending on your location.
Yes, we offer free shipping on orders over $199 USD.
Once your order ships, you’ll receive a tracking number via email. Use this to monitor your shipment’s progress.
Returns and Exchanges
Items can be returned within 30 days of delivery if they are unused, in their original packaging, and in resalable condition. Please refer to our Returns and Exchanges Policy for details.
Contact us at [email protected] or call us at +1(213) 581-8047 to request a return or exchange authorization.
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.
Products and Availability
Most items are in stock and ready to ship. If an item is out of stock, it will be indicated on the product page.
Some products come with manufacturer warranties. Please check the product details or contact us for more information.
Account and Support
No, you can checkout as a guest. However, creating an account allows you to track orders and save your preferences.
You can reach us via email at [email protected] or call us at +1(213) 581-8047.
Miscellaneous
We are based in Hong Kong and ship to most locations worldwide.
Yes, we offer bulk purchasing for certain products. Contact us for more details.