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Return to shopReturns + Exchanges
Effective Date: December 2024
At Crowniverse.com, we want you to be completely satisfied with your purchase. If for any reason you’re not happy, we’re here to help with straightforward return and exchange options.
1. Return Eligibility
Timeframe: Items must be returned within 30 days of delivery.
Condition: Products must be unused, in their original packaging, and in resalable condition.
Exceptions: Certain items, such as clearance items or custom orders, may not be eligible for return. These will be clearly marked at the time of purchase.
2. How to Initiate a Return
Step 1: Contact our customer service team to request a return authorization.
Step 2: Provide your order number and details about the item(s) you wish to return.
Step 3: Follow the instructions provided for shipping the item back to us.
3. Exchanges
If you wish to exchange an item for a different size, color, or model, please contact us within 30 days of delivery.
Exchanges are subject to product availability.
4. Refund Process
Refunds will be processed within 7 business days of receiving the returned item(s).
Refunds will be issued to the original payment method used at the time of purchase.
Shipping fees are non-refundable, except in cases of defective or incorrect items.
5. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery.
We will cover return shipping costs for defective or incorrect items and provide a replacement or full refund.
6. Shipping Costs for Returns
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).
7. Contact Us
Email: [email protected]
Phone: +1(213) 581-8047
Address: Flat RM A27, 24th FL, Regent’s Park Prince Industrial Building, 706 Prince Edward Rd East, San Po Kong, Hong Kong