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Shipping Policy
Effective Date: December 2024
At Crowniverse.com, we strive to ensure your shopping experience is seamless, including fast and reliable shipping services. Please review our shipping policy below for details on how your orders will be processed and delivered.
1. Processing Time
Orders are typically processed within 1-2 business days (excluding weekends and holidays) after payment is confirmed.
You will receive a confirmation email with tracking information once your order is shipped.
2. Shipping Time
Orders are delivered within 2 to 7 business days from the date of shipping, depending on your location.
Delivery times may vary due to external factors such as weather conditions, holidays, or courier dela
3. Shipping Costs
Free Shipping: Orders of $199 USD or more qualify for free standard shipping.
For orders under $199 USD, shipping costs will be calculated at checkout based on the shipping destination and chosen shipping method.
4. Shipping Destinations
We currently ship to most locations domestically and internationally. However, some restrictions may apply based on your location.
If we are unable to deliver to your address, we will contact you promptly.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email to monitor the progress of your delivery.
Use the provided tracking number to check the status of your shipment on the courier’s website.
6. Lost or Damaged Items
If your order is lost or arrives damaged, please contact us within 7 days of delivery.
We will work with the courier to resolve the issue and may offer a replacement or refund as appropriate.
7. Contact Us
If you have questions about your order or shipping, please contact us:
Email: [email protected]
Phone: +1(213) 581-8047
Address: Flat RM A27, 24th FL, Regent’s Park Prince Industrial Building, 706 Prince Edward Rd East, San Po Kong, Hong Kong